Job Openings >> Scheduling Coordinator
Scheduling Coordinator
Summary
Title:Scheduling Coordinator
ID:1173
Department:Operations
Description

Scheduling Coordinator (Part-Time)

Applied Development is hiring a part-time Scheduler/Coordinator for approximately 20 hours/week. This role is responsible for supporting the Diversability Department in the fulfillment of client requests for Sign Language Interpreting, Reader, and Communication Access Real-Time (CART) services in an efficient and timely manner.

The Scheduler/Coordinator has the unique position of direct interaction with clients and service providers. The ideal candidate will be highly detail-oriented and organized with excellent analytic and problem-solving abilities. The successful candidate will be customer service-focused, responsible, punctual, and motivated to work independently to meet or exceed client expectations. Excellent verbal and written communication and interpersonal skills are required.

Responsibilities:

  • Schedule and coordinate Sign Language Interpreting, Reader, and Communication Access Real-Time CART services.
  • Serve as a liaison between the customer and the service provider.
  • Respond to all incoming requests by email, phone, or other and direct communications to appropriate personnel as needed.
  • Schedule incoming client requests (phone, email, electronic) and fill appointments.
  • Data entry including notations and verification of timekeeping for service providers in the scheduling system.
  • Utilize emails, text messages, and other communication tools to efficiently route service providers and other resources throughout the day.
  • Field incoming calls and emails appropriately. Make outbound client and/or interpreter phone calls or send emails to follow up on assignments, handle cancellations or inquiries, or reschedule services for clients.
  • Dispatch, monitor, and follow up on the progress of open assignments. Provide updates to customers.
  • Liaise between clients, service providers, and internal staff to coordinate workflow.
  • Analyze critical paths and restraints to determine effect of changes on the schedule and recommend workarounds to mitigate impacts.
  • Demonstrate an understanding of client confidentiality to protect the customer and the organization.
  • Respond to inquiries about policies and procedures and/or refer questions to the appropriate staff person
  • Analyze schedule progress and performance and identify developing problem areas.
  • Other duties and tasks as assigned.

Requirements:

  • Minimum of one (1) year of Customer Service experience
  • Associate’s Degree is required; Bachelor’s Degree is preferred
  • At least one (1) year of relevant administrative experience is required.
  • Experience working in a professional office environment is required; experience scheduling and coordinating client requests is preferred.
  • Ability to work successfully with others of diverse cultures and perspectives to achieve a common purpose
  • Excellent professional etiquette, including outstanding verbal and written communication skills, is required
  • Excellent customer service and interpersonal skills
  • Ability to follow instructions and respond to direction accurately
  • Excellent planning and multi-tasking abilities
  • Ability to prioritize the most critical situations, develop creative solutions, and think quickly on your feet
  • Ability to work independently or with a team
  • Demonstrated, exceptional communication skills to include conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
  • Ability to take initiative in looking for ways that will improve or enhance the scheduling process, avoid problems, or seize opportunities for easing the logistical burden for field employees.
  • Ability to follow instructions and respond to direction accurately
  • Energetic, well organized, dependable, flexible, and resourceful
  • Experience or familiarity with Deaf culture and/or individuals with disabilities
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is required
  • Proficiency in creating and maintaining databases is required
  • Support and adhere to the NAD-RID Code of Professional Conduct; protect client and service provider personally identifiable information (PII)
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